Shipping & Delivery Policy

1. Order Processing & Dispatch

All confirmed orders are processed for packing and quality check within 24 to 48 hours (excluding Sundays and official public holidays).

Once dispatched from our warehouse, an automated order dispatch notification containing courier partner details and a tracking number will be sent to your registered mobile number and email.

2. Delivery Timelines & Tracking

Our standard delivery timeline across India is 7 to 12 business days from the date of dispatch. Delivery times vary depending on the destination pincode:

• Metro Cities & Tier-1 Locations: Estimated 5–8 business days.
• Tier-2 & Tier-3 Cities: Estimated 7–10 business days.
• Rural, Interior & Special Pincodes: Estimated 9–12 business days.

Tracking Your Order: Customers can track their package status using the tracking URL provided via SMS/WhatsApp or by emailing support at [SUPPORT EMAIL] with your 6-digit Order ID.

3. Shipping Charges & Cash on Delivery (COD)

Delivery Charges: Standard shipping fee is ₹80 per single bottle order.

Free Delivery Offers: Free delivery is automatically applied at checkout for qualifying 2-Piece bundle purchases or active promotional offers explicitly displayed on our website.

Cash on Delivery (COD): COD is available nationwide. Please keep exact cash ready upon delivery. Courier delivery personnel will collect cash payment prior to handing over the package.

4. Delivery Delays & Exceptions

While we partner with top reputed courier networks (e.g., Delhivery, Blue Dart, Xpressbees, India Post), delays may occasionally occur due to:

• Severe weather conditions, monsoon floods, or heavy rainfall.
• Natural disasters, landslides, or transport disruptions.
• Local elections, curfews, state border checks, or regional bandhs.
• Remote area access constraints or seasonal holiday transport overloads.

In such circumstances, our logistics partners will attempt redelivery at the earliest operational date.

5. Incorrect Address & Failed Delivery Attempts

Customer Responsibility: Please ensure your delivery address, flat number, landmark, mobile number, and 6-digit pincode are entered accurately during checkout.

Delivery Attempts: Courier partners attempt package delivery up to 3 times. If the customer is unavailable, reachable phone call fails, or address is incomplete, the parcel will be marked Return-To-Origin (RTO).

Re-shipping: For packages returned due to incorrect customer details or non-availability, re-shipping charges of ₹80 may apply for secondary dispatch.

6. Damaged Packages & Shipment Issues

Damaged Outer Packaging: If you receive a package that appears severely tampered with or open, please refuse to accept it from the courier delivery person and notify our support team immediately.

Marked Delivered but Not Received: If your tracking indicates "Delivered" but you have not received the parcel, please check with family members, building security, or neighbors first. Report non-receipt to us within 24 hours at [SUPPORT EMAIL] so we can raise an investigation POD (Proof of Delivery) ticket with the courier partner.