Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules 2020 and Information Technology Act 2000, ALLMOALI provides a dedicated Grievance Cell for prompt resolution of consumer and privacy complaints.

Last Updated: March 2026•Applicable Jurisdiction: India

Designated Grievance Officer

Consumer & Privacy Grievance Cell

Grievance Email[GRIEVANCE EMAIL]

Grievance Phone[PHONE NUMBER]

Grievance Officer Name & Address[GRIEVANCE OFFICER NAME][REGISTERED BUSINESS ADDRESS]

1. Scope of Grievances Handled

Customers may contact the Grievance Officer regarding any unresolved complaint or grievance relating to:

✓ Order Fulfillment & Non-Delivery

✓ Product Packaging & Quality Concerns

✓ Delayed Courier & Transit Complaints

✓ Refund & Return Escalations

✓ Data Protection & Privacy Rights (DPDP Act)

✓ Website Content & Consumer Complaints

2. Statutory Response & Resolution Timelines

In strict adherence to Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020:

Acknowledgment Within 48 Hours: Every received grievance email/letter will be acknowledged with a unique Grievance Ticket Reference Number within 48 hours of receipt.

Resolution Within 1 Month: The Grievance Officer shall investigate and resolve the complaint within 1 month (30 days) from the date of ticket generation.

3. How to Submit a Formal Grievance

To ensure efficient processing, please include the following details in your email to [GRIEVANCE EMAIL]:

Subject line: "FORMAL GRIEVANCE — [Your Order ID]"
Full Name and Mobile Number registered with the order.
Order ID and Date of Purchase.
Detailed description of the grievance and prior customer support ticket ID (if any).
Relevant supporting evidence (e.g., photos of physical product packaging, outer parcel, bank transaction receipt).

4. Regulatory Compliance & Consumer Protection

This Grievance Redressal mechanism is published to comply with Indian statutory requirements under the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, Information Technology Act 2000, and Digital Personal Data Protection Act 2023.

Nothing herein restricts a consumer from approaching appropriate statutory Consumer Disputes Redressal Commissions under applicable law.