Privacy Policy

1. Introduction

Welcome to ALLMOALI ("we," "our," or "us"). We operate an Indian D2C (Direct-to-Consumer) e-commerce platform offering ALLMOALI Joint & Muscular Pain Oil and related traditional Ayurvedic topical care products. We respect your privacy and are committed to safeguarding the personal information you share with us.

This Privacy Policy is published in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules to the extent in force.

2. Information We Collect

We collect personal information necessary to fulfill your orders, deliver products, communicate updates, and provide customer support.

3. Personal Information Collected:

• Full Name: To identify you as our customer and create shipping labels.
• Mobile Number: To send order confirmation, dispatch alerts, delivery tracking SMS/WhatsApp notices, and enable courier delivery agents to contact you.
• Email Address: To send electronic receipts, order status updates, and support responses.
• Billing & Shipping Address: Complete delivery location, city, state, and 6-digit postal pincode for physical order fulfillment.
• Order Details: Purchased items, bundle selections, order timestamps, and transaction references.

4. Payment Information

Online payments (UPI, Credit/Debit Cards, Net Banking, Wallets) are processed securely through PCI-DSS compliant third-party payment gateways. ALLMOALI does NOT store, record, or retain your complete card numbers, CVVs, UPI PINs, or banking credentials on our servers.

For Cash on Delivery (COD) orders, our logistics partners collect cash payments upon physical package delivery.

5. Device, Log Information & Cookies

When you access our website, we may automatically collect technical log details including your IP address, browser type, operating system, referring URL, pages viewed, and timestamps.

Cookies & Analytics: We use essential session cookies to remember shopping cart items and website preferences. We also utilize third-party analytics (such as Google Analytics or Meta Pixel) to evaluate website performance, improve user experience, and prevent fraudulent activity. You can control or disable cookie preferences through your web browser settings.

6. How We Use Your Information

We process your personal information strictly for legitimate commercial purposes, including:

• Processing, packing, and fulfilling product orders.
• Communicating delivery schedules, tracking details, and order confirmations via SMS, WhatsApp, or Email.
• Responding to customer support queries, complaints, or exchange/return requests.
• Detecting, preventing, and investigating fraud, unauthorized transactions, or security incidents.
• Complying with applicable statutory accounting, tax, legal metrology, and e-commerce regulations under Indian law.

7. Sharing Information with Third-Party Service Providers

We do not sell, rent, or trade your personal data to third parties. Personal information is shared only as reasonably necessary with verified service providers who assist in operating our website and fulfilling orders:

• Payment Gateway Partners: To authorize and settle payment transactions.
• Courier & Logistics Partners: To transport, route, and deliver packages to your doorstep.
• Cloud Hosting & Technology Infrastructure: To securely store data and host website infrastructure.
• Communication & SMS Gateways: To send transactional order updates.
• Legal & Regulatory Authorities: Where required by valid court orders, subpoenas, statutory audits, or law enforcement inquiries.

8. Data Security

9. Data Retention, Correction & Consent Withdrawal

Data Retention: We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements, resolve disputes, and enforce our agreements.

Your Rights: Under the DPDP Act 2023 and applicable Indian law, you have the right to request access to, correction of, or updating of inaccurate personal data. You may also withdraw your consent for optional marketing communications at any time by contacting us at [SUPPORT EMAIL].

10. Children's Privacy

Our website and products are intended for adult consumers aged 18 years and above. We do not knowingly collect personal data from minors. If a parent or guardian becomes aware that a child has provided us with personal information, please contact us immediately for prompt deletion.

11. Policy Changes

We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our legal obligations, technologies, or business practices. The updated version will be posted on this page with an updated "Last Updated" date.