Refund & Return Policy

Clear, consumer-friendly guidelines governing returns, damaged item reports, exchange eligibility, hygiene rules, and refund processing.

Last Updated: March 2026•Applicable Jurisdiction: India

Consumer Rights Note: "Nothing in this policy is intended to take away, limit, or waive any mandatory statutory consumer rights or legal remedies available under applicable Indian law, including the Consumer Protection Act, 2019."

Reporting Window

Report Issues Within 24 Hours

Please inspect your package upon receipt and report any transit damage, leakage, or wrong item within 24 hours of delivery.

24-Hour Notice

1. Eligible Genuine Return & Refund Scenarios

We take immense pride in the quality and packaging of ALLMOALI Joint & Muscular Pain Oil. Replacement, exchange, or refund is approved for the following genuine cases:

Product Received Damaged or Leaking: Package arrived with cracked bottle, broken seal, or liquid leakage during transit.
Wrong Item Delivered: Item received does not match the product/quantity ordered.
Product Materially Different: Physical item delivered differs materially from the confirmed order specifications.
Product Undelivered: Tracking shows parcel lost in transit or returned without successful delivery attempt.
Manufacturing Defect: Verified batch discrepancy or physical defect upon arrival.

2. Opened Bottle Hygiene & Exception Rules

Hygiene & Safety Rule:

Due to strict personal care product hygiene, safety, and topical formulation integrity considerations, ordinary returns or discretionary change-of-mind refunds are generally not accepted once the bottle seal is broken or opened.

Important Exception: This restriction does NOT exclude genuine defect cases such as wrong product delivery, physical leakage upon arrival, manufacturing defect, or legally valid consumer complaints under applicable law. All genuine cases are thoroughly reviewed and resolved by our customer care team.

3. Information Required for Claim Submission

To enable swift verification of your claim, please email [SUPPORT EMAIL] within 24 hours of delivery with the following details:

✓ Order ID (6-digit reference)

✓ Registered Customer Name & Phone

✓ Clear photographs of damaged bottle/seal

✓ Outer shipping box & courier label photo

✓ Batch number & label photograph

✓ Unboxing video (where available)

4. Step-by-Step Verification & Refund Process

Step 1: Contact Support: Email support at [SUPPORT EMAIL] or WhatsApp [PHONE NUMBER] with your order ID and required evidence within 24 hours.

Step 2: Verification: Our audit team reviews the photos/video and verifies courier dispatch records within 24–48 hours.

Step 3: Resolution Approval: Upon verification, we approve a free replacement dispatch, reverse pickup, or full refund.

Step 4: Replacement or Refund Settlement:

Replacements: Dispatched immediately at zero additional cost.
Online Payment Refunds: Processed back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days. Bank processing times may vary.
Cash on Delivery (COD) Refunds: Processed via direct NEFT/IMPS bank transfer or UPI payout to the customer's verified bank account details provided during verification.

5. Fraudulent & Abusive Claims

To maintain fair service for all legitimate customers, repeated false claims, altered evidence, or fraudulent return attempts will be thoroughly investigated. ALLMOALI reserves the right to restrict service or take appropriate legal recourse under applicable law for fraudulent abuse.

6. Refund & Return Support Contact

For assistance with an existing return request or order verification, reach out to:

Support Email: [SUPPORT EMAIL]

Support Phone: [PHONE NUMBER]

Grievance Email: [GRIEVANCE EMAIL]

Business Address: [REGISTERED BUSINESS ADDRESS]